Refund policy
At Mother Science, customer satisfaction is important to us. We strive to provide a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, the following conditions must be met:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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All included accessories, promotional items, and components must be included.
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Proof of purchase or a valid order number must be provided.
For hygiene and product safety reasons, opened or used skincare products may not be eligible for return unless they arrive damaged, defective, or incorrect.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: zta60546@gmail.com
Please include the following information in your email:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos of the product, if applicable
Our support team will review your request and provide return instructions if your return is approved.
Please do not send items back before receiving return authorization.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the affected product or packaging.
We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the refund approval status.
If approved, your refund will be processed to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after processing. Actual processing times may vary depending on your bank or payment provider.
Shipping fees and other non-refundable charges, where applicable, are not included in the refund unless required by applicable law.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
If a return is approved due to an issue with the order, our support team will provide further instructions regarding return shipping arrangements.
We recommend using a trackable shipping service to help ensure your return reaches us safely.
6. Non-Returnable Items
The following items may not be eligible for return:
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Products that have been opened or used, except where applicable law requires otherwise.
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Items without their original packaging or essential components.
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Gift cards and promotional items.
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Products marked as final sale, where permitted by applicable law.
7. Exchanges
If you receive an incorrect or damaged product, please contact our support team for assistance.
Exchanges are subject to product availability and approval. Where an exchange is unavailable, an alternative resolution may be offered.
8. Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, you may request a return in accordance with this policy.
9. Late or Missing Refunds
If you have not received your refund within the expected processing period:
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Check your original payment account.
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Contact your bank or payment provider for additional processing information.
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If the refund is still not visible, contact our customer support team.
We will be happy to assist you in checking the status of your refund.
10. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Brand: Mother Science
Email: zta60546@gmail.com
Our customer support team is available to assist with return requests, refund inquiries, and order-related questions.
Thank you for shopping with Mother Science.