Shipping policy
At Mother Science, we aim to provide a convenient and reliable shipping experience. Please review the following information regarding order processing, shipping methods, and delivery.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will typically be processed on the next business day.
During promotional periods, holidays, or periods of high order volume, processing times may be extended.
2. Shipping Destinations
Mother Science currently accepts orders for eligible delivery destinations displayed at checkout.
Available shipping options and delivery estimates will be presented during the checkout process.
Shipping availability may vary depending on the destination.
3. Shipping Times
Estimated delivery times for domestic orders within the United States are generally:
-
Standard Shipping: 3–7 business days after dispatch.
These delivery estimates are provided for reference only and are not guaranteed.
Actual delivery times may vary depending on the shipping destination, carrier operations, weather, and other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated based on the shipping destination, selected shipping method, and applicable order conditions.
The final shipping charge, if any, will be displayed during checkout before payment is completed.
Any available free shipping promotions will be subject to the conditions displayed at the time of purchase.
5. Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent when available.
Please allow 24–48 hours for tracking information to become active after the shipping notification.
You can use the tracking number provided to check the progress of your shipment.
6. Shipping Delays
Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to:
-
Severe weather conditions.
-
Carrier service interruptions.
-
Public holidays.
-
High shipping volumes.
-
Incorrect or incomplete shipping information.
-
Other circumstances beyond our reasonable control.
We appreciate your patience if such delays occur.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee address changes once an order has entered processing or has been shipped.
8. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you have not received it, we recommend:
-
Checking around your delivery location.
-
Asking household members or neighbors.
-
Contacting the shipping carrier for additional delivery information.
If you still cannot locate your package, please contact our customer support team with your order number and tracking information.
We will review the situation and assist you with the next steps.
9. Damaged Packages
If your order arrives with visible shipping damage or damaged products, please contact us within 7 days of delivery.
Include your order number and photographs of the package and affected items so our team can review your request.
10. Customs Duties and Additional Charges
For international orders, if available, additional customs duties, taxes, or import fees may apply depending on the destination country's regulations.
Any applicable charges will be handled in accordance with local laws and the shipping arrangements presented at checkout.
11. Contact Information
If you have questions about shipping, delivery, or order tracking, please contact us:
Brand: Mother Science
Email: zta60546@gmail.com
Our customer support team will be happy to assist you.
Thank you for choosing Mother Science.